Frequently Asked Questions

Common questions about MenuDrive.

General

What is menudrive?

Answer:

MenuDrive is a turnkey online ordering system for restaurants and caterers. It is considered
a direct or private-labeled online ordering system (vs. indirect online ordering like local takeout
and delivery portals). With MenuDrive, a restaurant can provide its own customized online ordering
service and retain its customers’ data. It also includes a backend control panel where operators
can update their online store and menu information from anywhere, anytime.

Why do I need menudrive?

Answer:

92% of Americans now have internet access and takeout accounts for more than 52% of national
restaurant sales. It is no question that people these days favor convenience, and they’re going
online to find it. According to the National Restaurant Association, over 40% of consumers said
they would order online if their favorite restaurant offered internet ordering service. MenuDrive
is here to help you meet the market demand and give you a powerful online presence to increase your sales.

How long have you been in business?

Answer:

MenuDrive was launched in 2009 and its proprietary web-based ordering technology has been
used by restaurants of all sizes – from independent locations to chains. The team is
composed of former food service professionals, software engineers, and service reps who make
online ordering their focus.

How much does menudrive cost?

Answer:

MenuDrive is a monthly service. You simply pay a fixed monthly rate, with no
transaction or hidden fees. We also offer a discounted Annual Plan. Our model was designed so that you know exactly how much you’re paying
each month, unlike other providers who charge a transaction fee. Contact us for more details
877-787-6368 or sales@menudrive.com.

Do I have to sign a contract for service?

Answer:

No. There is no long-term contract or commitment, so you can cancel anytime.

Is there a setup fee?

Answer:

How do I sign up?

Answer:

Simple. You can get started on our pricing page or by calling us at 877-787-6368 ext 1.

How does the setup process work?

Answer:

Just send us your menu, logos, and item photos. Our team will
convert your menu into an interactive online ordering site. Once complete, we will send you a link to review. Suggest
any changes, and we’ll make the corrections. Then, we’ll activate your website and send you a test
order. We’ll also work with you or your web designer to add an “Online Ordering” button to your existing website.  You can learn more on our How it Works page.

How do I market my online ordering site?

Answer:

MenuDrive’s online ordering software provides automated marketing tools to help you stay in
contact with your customers. We also provide tips and guides on our Knowledge Base that will give you
best practices for marketing. Restaurants who follow the tips and do most of the low-cost marketing
tactics have success with online ordering. You can always call our team for more marketing suggestions too.

Technical

How does my store receive orders?

Answer:

You can receive orders by several methods: Email, Smart Printer, Dashboard, and select Point of Sales.
All methods include unlimited orders with your plan. If you have internet in your restaurant,
we recommend using our Smart Printer. New orders will automatically print out from your
Smart Printer with a ring. It’s fast and reliable.

Which currencies are supported?

Answer:

Currently, the dollar symbol ($) is the only currency supported on MenuDrive.

Which languages are supported?

Answer:

Currently, English is the only language supported on MenuDrive.

Where are your servers located?

Answer:

Our servers are strategically located in Central U.S. in a secure data center with constant backup and redundant data connectivity and power. Our server team provides exceptional hardware, service, and expertise. We guarantee that your online ordering website will have a 99.9% Uptime.

Can customers order from my menu on their smartphones?

Answer:

Yes. MenuDrive is mobile responsive. Your customers
will be able to view your online menu and place an order from their smartphones.

Will you provide any training?

Answer:

Yes. After your website is setup, our support team will send you a test order and walk you through the ordering process. You’ll also receive a User Guide to the backend Content Manager. If you still have questions, you can always reach our support team at 877-787-6368 (ext. 2) or support@menudrive.com.

How do I add my online ordering website to my existing website?

Answer:

Integrating your online ordering website into your existing website is quick and easy. Most restaurants place a hyperlink button on their websites that will seamlessly direct customers to their online ordering site. You can also include the online ordering site as an iframe into your website (depending upon your website’s dimension). Please consult your web designer and our support team to do either one of these methods.

Can I set a delivery area?

Answer:

Yes. You can set a delivery area around your store in the control panel. MenuDrive will prevent customers who are outside your area to order delivery.

Will I get enough notice to prepare online orders?

Answer:

Yes. In your control panel, you can set how much time you need to prepare a Pickup and Delivery order.  Customers will have to choose an order time that is greater than the time you need.

How can I prevent fake orders from online?

Answer:

Preventing fake orders is one of the great benefits of online ordering. You can set your website to only accept credit card payments online from customers. Thus, you will receive payment before the order reaches your store.

Learn How MenuDrive Can Help Your Restaurant