How it Works

You got questions? We got answers.

And if you still need help, please contact us toll-free at 877-787-MENU (6368).

General Questions

Technical Questions

General Questions

What is MenuDrive?
MenuDrive is a turnkey online ordering system for restaurants and caterers. It is considered a direct/private-labeled online ordering system (vs. indirect online ordering like local takeout and delivery websites). With MenuDrive, a restaurant can provide its own customized online ordering service and retain its customers’ data. It also includes a backend Content Manager where restaurants can update their store and menu information from anywhere, anytime.

How long have you been in business?
MenuDrive was founded in 2006 and its proprietary web-based ordering technology has been used by restaurants of all sizes - from independent locations to larger chains. The team is composed of former food service professionals, software engineers, and service reps who make You and online ordering their focus.

Why do I need MenuDrive?
92% of Americans now have internet access and takeout accounts for more than 52% of national restaurant sales. It is no question that people these days favor convenience, and they're going online to find it. According to the National Restaurant Association, over 40% of consumers said they would order online if their favorite restaurant offered the service. MenuDrive is here to help you meet the market demand and give you a powerful online presence to increase your sales.

How much does MenuDrive cost?
MenuDrive is a pay-as-you-go service. You simply pay a fixed month-to-month rate, with never any surcharges or hidden fees. Our model was designed so that you know exactly how much you're paying each month, unlike other providers who charge a transaction fee. Contact us for more details 877-787-MENU (6368) or sales@menudrive.com.

Do I have to sign a contract for service?
No. There is no long-term contracts or commitments, so you can cancel anytime.

How do I sign up?
Simple. You can sign up online or by faxing us the Enrollment Form to 866-284-8616. You can also give us a call at 877-787-6368 ext. 1.

How does the setup process work?
You can create an account and start building your online menu by yourself. If you would like us to handle all the technical work, just send us your menu and Enrollment Form. Our team will convert your static menu into an interactive online menu within 10 business days (it usually takes a lot less, depending on your menu size). Once complete, we will send you a link to review. Suggest any changes, and we’ll make the corrections. Then, we’ll activate your website and send you a test order. We'll also work with you or your web designer to add an "Online Ordering" button to your existing website.

How do I market my online ordering site?
MenuDrive provides automated marketing tools to help you stay in contact with customers. We will also provide you with a free “How to Market?" guide with your subscription, along with store signs. Restaurants who follow the guide and do most of the low-cost marketing tactics have success with online ordering.

Technical Questions

Who do I contact regarding technical support?
You can reach our free support hotline at 877-787-MENU (ext. 2) or by email at support@menudrive.com.

How does my store receive orders?
You can receive orders by several methods: Fax, Printer, and/or Email. All four methods include unlimited orders with your plan. If you have internet in your restaurant, we recommend using our Auto Print software. New orders will automatically print out from your desktop printer, while your computer rings. It’s fast and reliable.

What if my fax machine is sitting in my back office?
Simple. A lot of our restaurants move their fax machines near the phone or prep station, where employees are already used to checking. Also, you can set MenuDrive to send you a cellphone text notification (optional) to let you know that you received a new order. Don’t worry. We got you covered.

Can I accept Credit Cards online?
Yes. MenuDrive integrates with most third-party payment processors such as First Data, Chase, Wells Fargo, Bank of America, Heartland Payment Systems and more. This means you can continue to use your existing payment processor and keep all business transactions on one statement. To get started, ask your payment processor rep to setup an E-commerce and Authorize.net account (please note that your processor may charge additional fees).

How can I prevent fake orders from online?
Preventing fake orders is one of the great benefits of online ordering. You can set your website to only accept credit card payments online from customers. Thus, you will receive payment before the order reaches your store.

Will I get enough notice to prepare online orders?
Yes. In your backend Online Manager, you can set how much time you need to prepare an order. Customers will have to choose an order time that is greater than the time you need.

Can I set a delivery area?
Yes. You can set a delivery area around your store in the backend Online Manager. MenuDrive will prevent customers who are outside your area to order delivery (but will allow them to choose Pickup).

How do I add my online ordering website to my existing website?
Integrating your online ordering website into your existing website is quick and easy. Most restaurants place a hyperlink button on their websites that will seamlessly direct customers to their online ordering site. You can also include the online ordering site as an iframe into your website (depending upon your website’s dimension). Please consult your web designer and our support team to do either one of these methods.

Will you provide any training?
Yes. After your website is setup, our support team will send you a test order and walk you through the ordering process. You’ll also receive a User Guide to the backend Content Manager. If you still have questions, you can always reach our free 24/7 Technical Support team at 877-787-MENU (ext. 2) or support@menudrive.com.

Can customers order off my menu from their iPhones, Droid, or Blackberrys? Yes. MenuDrive is compatible with the iPhone, Droid, Blackberry, and most smartphones. Your customers will be able to view your online menu and place an order from their smartphones.

Where are your servers located?
Our servers are strategically located in Central U.S. in a secure data center with constant backup and redundant data connectivity and power. Our server team provides exceptional hardware, service, and expertise. We guarantee that your online ordering website will have a 99.9% Uptime.

Still have questions? Feel free to contact our service team at 877-787-MENU or email service@menudrive.com.