Customer Service
Monday, June 25th, 2012
Online reviews are becoming the lifeblood of restaurants and their reputation. With all the social media sites and mobile devices consumers are using, it is hard to ignore the things they are saying about restaurants. While bad reviews can hurt a restaurant, good ones can help boost their reputation and give them an increase in [...]
Tags: online reviews, Urbanspoon, yelp
Posted in Customer Service, Facebook, Marketing Tips | No Comments »
Thursday, March 15th, 2012
You have your online menu set up, but how are you going to get those orders sent to your restaurant so you can actually make them? MenuDrive gives its customers a variety of different options when it comes to receiving orders. There are four ways by which a restaurant can have orders delivered to them [...]
Tags: POS integration, POS system
Posted in Customer Service, digital menu, Industry News, iPad, New Restaurant Technology, New Technology, Online Food Ordering, Restaurant Industry News, Restaurant Industry Trends, Smart Phones, touch screen ordering, Trends | No Comments »
Wednesday, March 7th, 2012
Deciding on a POS system for a restaurant is a big commitment. There are hundreds of different systems out on the market that restaurants can use and this can make it difficult to decide which one is best for their business. Certain steps should be taken to ensure that a restaurant will be getting the [...]
Tags: POS system
Posted in Customer Service, digital menu, New Restaurant Technology, New Technology, Online Food Ordering, Restaurant Industry News, Restaurant Industry Trends, Smart Phones, touch screen ordering, Trends | No Comments »
Wednesday, February 22nd, 2012
As a previous employee of the foodservice industry, I know the dread of seeing a huge group of customers ready to come in and order all at once. Mistakes are always made and it is very stressful for the employees to try and make all the customers happy. Online ordering has resolved some of these [...]
Tags: group ordering
Posted in Customer Service, digital menu, Mobile Marketing, New Technology, Online Food Ordering, Restaurant Industry Trends, Smart Phones, Trends, Uncategorized | No Comments »
Wednesday, February 8th, 2012
It’s a safe bet to assume you have seen the Domino’s commercials and heard about Starbucks adding mobile ordering apps to their businesses to try and increase sales. They have taken notice that about 72-83% of “early adopters” order from restaurant apps weekly. While Domino’s and Starbucks have made this process seem easy, choosing to [...]
Posted in Customer Service, digital menu, Industry News, iPad, New Restaurant Technology, New Technology, Online Food Ordering, Restaurant Industry Trends, Smart Phones, Social Media Marketing, touch screen ordering, Trends, Uncategorized | 2 Comments »
Wednesday, February 1st, 2012
How many times have you walked into Starbucks with 5 minutes until you have to be at work only to see the line wrapped halfway around the store? Wouldn’t it have been so much easier if you could have ordered your coffee before you left your house, picked it up, and been on your way? [...]
Posted in Customer Service, digital menu, Industry News, New Restaurant Technology, New Technology, Online Food Ordering, Restaurant Industry Trends, Smart Phones, Trends | No Comments »
Thursday, December 8th, 2011
Online ordering has become a better alternative to ordering take-out and making fast casual food services more convenient. Customers have been searching for a program as fast and accurate as mobile ordering, and now that companies offer this service it has been widely adapted and utilized. For the beginning restaurants that decide to use online [...]
Posted in Branding, Customer Service, Facebook, Industry News, Marketing Tips, Mobile Marketing, New Restaurant Technology, Online Food Ordering, Social Media Marketing | 1 Comment »
Tuesday, July 12th, 2011
The trend of ordering food from a touch screen kiosk instead of a person is continuing to grow in popularity. Restaurants love them because it is faster and they no longer have to pay a cashier who might just discourage customers from coming back anyways. Customers like touch screen ordering because it allows them to [...]
Posted in Customer Service, digital menu, New Restaurant Technology | 1 Comment »
Friday, March 11th, 2011
A recent study came out finding that consumers like things to be simple. Brands like Subway, Starbucks, and Netflix ranked at the top of a “simplicity index” as consumers’ choices for brands that make their lives simpler. (Is it any surprise that the mortgage, insurance, and credit card industries ranked at the lower end?) The [...]
Posted in Branding, Customer Service, Marketing Tips, Netflix, Restaurant Industry News | No Comments »